Terms and Conditions

None of us like nasty surprises. That’s why I have terms and conditions. These apply to all work I do with clients. I recommend you read them carefully before purchasing services from me. You are welcome to ask any questions you have about my T’s & C’s during our Discovery Call. 

Terms and conditions

Thank you for showing an interest in Us and welcome to Laura Rose-Baker Coaching Services (“the Coach/I/Me/My”).

These terms and conditions (“Terms”) set out the legally binding terms for the use of Our Coaching Services and will form the basis of our contract between Me and the client (“You/Your/Yours/Coachee”).

Your order constitutes a contractual offer that I may, at My discretion, accept. A legally binding contract between Me and You will be created upon our acceptance of your Booking online to purchase the Coaching Services. In acknowledging these Terms and committing to the Coaching Services, You therefore agree to be bound by the terms of this Agreement.

Please read these Terms carefully before commencing the Coaching Services as they affect Your rights and liabilities under the Law and the basis upon which I shall provide My Services. Nothing in these Terms shall affect Your statutory rights as a consumer.


1.1 In these Terms the following definitions shall apply:

Agreement: the contract between Me and You for the supply of the Coaching Services in accordance with these Terms and Conditions incorporated herein.

Charges: the charges payable by the Client for the supply of the Coaching Services by Me.

Coaching Services: the Coaching Services provided by me for each individual session or various coaching packages as requested by the Client.

Coaching Sessions: means the individual sessions between Me and You in the provisions of the Coaching Services.

Discovery Call: shall mean the initial call between You and Me to determine whether there will be a cohesive relationship to work together.

Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights, topography rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for, and renewals or extensions of, such rights, and all similar or equivalent rights or forms of protection in any part of the world.

Materials: all Intellectual Property Rights either subsisting in any reports or documents supplied to You, or any other documents necessary to enable You to receive and use the Coaching Services.

Coaching Services Start Date: the day on which I shall commence the Coaching Services.

1.2 Interpretation:

(a) A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(b) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c) A reference to writing or written includes email.


2.1 The Coaching Services I provide should in no way to be construed as psychological counselling, clinical psychology, therapy, management consultancy or any other related fields.

2.2 In providing the Coaching Services, I agree that I will:

(a) perform the Coaching Services with the highest level of care, skill and diligence in accordance with best practice in My industry, profession or trade;

(b) co-operate with You in all matters relating to the Coaching Services, and comply with all of Your instructions;

(c) hold all information disclosed in the Coaching Sessions in confidence;

(d) provide You with professional coaching services to facilitate the achievement of the agreed written goals.

2.3 I make no warranties or representations to You regarding the provision of My Coaching Services and no results are guaranteed by Me either expressly or implied through these Terms. You are wholly responsible for your choices, decisions, actions and results.

2.4 I reserve the right to cancel any Coaching Services with Clients where a continuation of the Coaching Services could reasonably be considered a breach of the European Mentoring and Coaching Council and Association of Coaching’s joint Global Code of Ethics.

2.5 All Coaching Sessions will be conducted by video call unless otherwise agreed in writing by both parties.

2.6 Face-to-face delivery any Coaching Sessions will be agreed by both parties in writing and subject these Terms.


3.1 You agree that You:

(a) are over the age of 18 and able to participate in the Coaching Services;

(b) will co-operate with Me in all matters relating to the Coaching Services and comply with the terms of this Agreement;

(c) will be financially responsible for all payments due and payable under this Agreement;

(d) will commit to the Coaching Sessions as mutually agreed in the first session;

(e) You must return Your completed pre-coaching questionnaire to Me by email 7 days before Your first Coaching Session. Failure to return Your completed pre-coaching questionnaire will result in the cancellation of Your first Coaching Session.

3.2 You will ensure you have reliable access to Skype or FaceTime to complete video call Coaching Sessions at the times agreed. Rescheduling of any session due to a technology failure is entirely at my sole discretion.


4.1 You will receive a free 30 minute phone or Skype Discovery Call with Me to establish a cohesive relationship between You and I.

4.2 You are only permitted to book one Discovery Call within a 12 month period.

4.3 We will only accept cancellations of the scheduled Discovery Call no later than 48 hours prior to the date via the online booking system, in which case the appointment can be rescheduled.


5.1 If You purchase this package, You will receive the following from Me:

(a) A pre-coaching questionnaire

(b) Six 90-minute coaching sessions with me

(c) Comprehensive written notes or recordings of our coaching sessions sent to the email address provided by You, when You subscribed to the Coaching Services.

(d) Appropriate email support between Coaching Sessions, as agreed at our first Coaching Session

(e) Self-guided coaching materials

(f) Further reading recommendations

5.2 From the date of payment of the Charges applicable to this package, You shall have twelve (12) months to use these Coaching Services.

5.3 The Charges payable by You for the Jailbreak Coaching package will be as advertised on My website together with our other Charges and payments must be paid in full before I may commence the Coaching Services.


6.1 If You purchase this package, You will receive the following from Me:

(a) A pre-coaching questionnaire

(b) One 90-minute coaching sessions with Me

(c) Comprehensive written notes or recordings of our coaching sessions sent to the email address provided by You, when You subscribed to the Coaching Services.

(d) Further reading recommendations

(e) A discount on future coaching with Me

6.2 From the date of payment of the Charges applicable to this package, You shall have twelve (12) months to use these Coaching Services.

6.3 The Charges payable by You for the Jailbreak Booster Coaching package will be as advertised on My website together with our other Charges and payments must be paid in full before I may commence the Coaching Services.


7.1 If You purchase this package, You will receive the following from Me:

(a) A pre-coaching questionnaire

(b) A 1 day face-to-face group workshop

(c) A pack of materials to complete during and after the workshop.

(d) One 60 minute one-to-one Skype Coaching Session after the workshop.

7.2 The Charges payable by You for the Intensive Jailbreak package will be as advertised on My website together with our other Charges and payments must be paid in full before I may commence the Coaching Services.


8.1 You agree to pay reasonable expenses incurred by Me for room hire, travel expenses and, where necessary, overnight accommodation to deliver a coaching appointment face-to-face with You.

8.2 Expense will be agreed in writing by both parties and must be paid at least 7 days before the face-to-face Coaching Session.


9.1 If You decide to proceed and opt for any of My Coaching packages, which you sign up to,  You are entitled to change Your mind and receive a full refund of all monies paid to Me within 14 days from the date that You formally sign up to purchase My Coaching Services. Please note however, that under no circumstances are any refunds payable to You, if You begin using the Coaching Services in any capacity during the 14 day period.

9.2 Once the Coaching Services have commenced, I am fully aware that from time to time Your circumstances may change. As such, should You wish to cancel a specific Coaching Session from the Coaching Services, You are required to provide Me with at least 48 hours’ notice via My online booking system and in doing so, subject to my availability and discretion, it may  be possible to reschedule.

9.3 Any cancellation at less than 48 hours’ notice will result in full Charges being applied and no refund whatsoever of any monies already paid to Me.


10.1 You agree to use any Materials provided to You by Me as part of the coaching process, for personal and non-commercial use only.

10.2 You acknowledge that I shall retain ownership of all Intellectual Property Rights in any of the Materials provided to You during the course of providing the Coaching Services, save for any Materials that I have consent to use by third parties.

10.3 I shall grant You, or shall procure the direct grant to You of, a fully paid-up, worldwide, non-exclusive, royalty-free, licence to use the Materials for the purpose of receiving and using the Coaching Services.


11.1 Payment will be made by You prior to the Coaching Services being received, and the Charges in connection with these that are payable, are clearly set out on My website. If by mistake, we have underpriced any Charges, we will have no obligation to supply that item at the stated price.

11.2 All payments can be made by You as advertised on My website and can be made to Me via Stripe.

11.3 I reserve the right to postpone/terminate any future sessions where payment for a prior Coaching Session has not yet been received. Upon receipt of payment, I shall reschedule the remaining Coaching Sessions under these Terms.


12.1 I very much hope that You will be completely satisfied with the Coaching Services provided by Me, but You agree to promptly raise any matter(s) with Me if, at any time, You have concerns about the way we are working together. I want to assure You that it will be My objective to find a resolution and way forward with You.


13.1 On occasions I may recommend that You seek an alternative service more suited to Your specific needs. If this occurs I will fully discuss the reasons for the recommendation with You. You are sole responsibility for the decision whether or not to follow the recommendation.


14.1 I confirm that I shall treat Our relationship with the strictest confidence and will take reasonable steps to keep information You share with Me confidential, unless otherwise specifically agreed with You in advance, or in the event I am required to disclose information by law.


15.1 Nothing in the Terms shall exclude or limit our liability for death or personal injury caused by My negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

15.2 If you are dissatisfied with the Coaching Services, your only remedy under these Terms shall be to discontinue using the Coaching Services and terminate this Agreement.

15.3 Subject to clauses 15.1 and 15.2,  I shall have no liability to You in contract, tort, negligence, statutory duty, misrepresentation, or otherwise for any loss or damage whatsoever arising from or in any way connected with My Coaching Services.

15.4 Except as expressly set out in these Terms, all conditions, warranties and obligations which may be implied or incorporated into the Terms by statute, common law, or otherwise and any liabilities arising from them are expressly excluded to the extent permitted by law.

15.5 In the event that any limitation or exclusion of liability in the Terms is not enforceable, my liability to You shall at all times be limited to the total amount paid, if any, by You for the Coaching Services.


16.1 I reserve the right to terminate this Agreement and immediately cease providing My Coaching Services to you in the event that:

             16.1.1 You provide any false information to Me which will affect the way that I provide the Coaching Services;

             16.1.2 You commit any material breach of this Agreement;

             16.1.3 Your conduct is such that it makes the relationship difficult and affects My ability to provide the Coaching Services to You;

             16.1.4 You fail to make any payments due to Me under this Agreement.

             16.1.5 I am unable to provide the Coaching Services due to an event outside of My control

16.2 Either party may terminate this Agreement at any time upon 1 week’s notice.


17.1 You agree to indemnify and keep Me indemnified from and against all loss, damage, liability, legal costs and expenses and third party claims arising out of or in connection with the provision of the Coaching Services.


18.1 You may not assign your rights and obligations under these Terms to any party, and any purported attempt to do so will be null and void. I may transfer (assign) my obligations and rights under these Terms (and under this Agreement, as applicable) to a third party (this may happen, for example, if I sell My business).  If this occurs, You will be informed by Me in writing.  Your rights under these Terms will not be affected and My obligations under these Terms will be transferred to the third party who will remain bound by them.

18.2 If any part of these Terms are held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

18.3 No failure or delay by Me in exercising any of My rights under these Terms shall mean that I have waived that right, and no waiver by Me of a breach of any provision of these Terms shall  mean that I will waive any subsequent breach of the same or any other provision.

18.4 I may change these Terms from time to time, and if this happens, I will notify You of any such changes, which will be binding upon You.

18.5 Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control.

18.6 These Terms, the Contract, and the relationship between You and Me (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England and Wales and subject to the jurisdiction of England and Wales.